1. Agreement
By accessing or using the site or the platform, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the service.
We may make the platform available through a written order form, a self-serve signup, a pilot agreement, or a waitlist invitation. In any case, these Terms apply unless we sign a separate written agreement that expressly supersedes them.
2. The service
Nerve Core provides an AI visibility operations platform. Depending on your subscription tier, the service may include any combination of: prompt-battery scans across AI assistants, recommendation gap diagnosis, capture asset drafting, schema and FAQ generation, llms.txt and structured content guidance, brand voice profile construction, the 12-month visibility roadmap, agent workforce delivery, dashboards, and operator support.
We may modify, add to, or remove features at any time. We will not materially reduce the core functionality of a paid subscription mid-term without notice.
3. Accounts
To access most features you must create an account or be invited to one. You agree to provide accurate information, keep it current, and safeguard your credentials. You are responsible for all activity that occurs under your account. Notify us promptly at security@nervecore.io if you suspect unauthorized access.
4. Plans, fees, and billing
Plans, prices, and inclusions are described on the site or in your order form. Unless stated otherwise:
- Subscriptions auto-renew at the end of each billing period at the then-current rate.
- Fees are payable in advance. Setup fees are nonrefundable.
- Fees are exclusive of taxes. You are responsible for applicable sales, use, VAT, or similar taxes.
- Late payments accrue interest at 1.5% per month or the maximum allowed by law, whichever is lower.
- You can cancel at any time through your account or by emailing billing@nervecore.io. Cancellation takes effect at the end of the current billing period. We do not refund partial periods.
- We may suspend the service for nonpayment after giving notice and a reasonable opportunity to cure.
5. Customer content
"Customer Content" means all materials you provide to us or upload to the platform, including your website content, brand assets, business documents, podcast or article transcripts, FAQ inputs, prompts, and any data you connect from third-party services. You retain all rights in your Customer Content.
You represent and warrant that you own or have all necessary rights to provide the Customer Content to us and that our processing of it under these Terms will not violate any law or third-party right.
6. License grants
License to us. You grant Nerve Core a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, process, and modify Customer Content as needed to operate, secure, improve, and support the platform; to generate capture assets and reports on your behalf; and to comply with law. We may also use de-identified or aggregated data derived from Customer Content for our own purposes, including improving the service and publishing benchmarks.
License to you. Subject to these Terms and your payment of fees, Nerve Core grants you a limited, non-exclusive, non-transferable right to access and use the platform for your internal business purposes during the subscription term.
Deliverables. Capture assets we produce specifically for you (such as your prompt-targeted pages, FAQ blocks, schema markup, and llms.txt entries) are licensed to you on a perpetual basis once paid for, so you can keep using them after the subscription ends. The Nerve Core methodology, software, dashboards, and prompt-battery libraries remain ours.
7. Intellectual property
Nerve Core, the Nerve Core platform, the agent workforce framework, the skill library, the company brain methodology, all software, code, models, templates, prompt batteries, scoring systems, dashboards, documentation, and the look and feel of the site and the platform are owned by Nerve Core or its licensors and are protected by intellectual property laws.
You may not copy, modify, reverse engineer, decompile, scrape, frame, mirror, or create derivative works of the platform, except to the limited extent permitted by law. You may not use the platform to build a competing service or to benchmark a competing product without our prior written consent.
Feedback is welcome. If you send us suggestions, ideas, or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction.
8. AI outputs and service disclaimers
The platform interacts with third-party AI assistants and large language models, including ChatGPT, Claude, Perplexity, and Gemini, and uses generative models to draft content. You acknowledge that:
- AI outputs may be inaccurate, incomplete, biased, or out of date. Review them before relying on them.
- We do not guarantee that any AI assistant will name, cite, recommend, or describe your business in a particular way. We cannot control third-party model behavior, ranking, indexing, or citation logic.
- We do not guarantee specific traffic, ranking, lead, or revenue outcomes. Visibility is influenced by many factors outside our control.
- AI platforms change weekly. A result that holds today may shift tomorrow. The Nerve Core service is designed for ongoing operation, not one-time fixes.
- You are responsible for reviewing capture assets before publishing them and for ensuring they are accurate, lawful, and consistent with your brand.
9. Acceptable use
Your use of the platform must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. Violating the AUP is a material breach of these Terms.
10. Confidentiality
Each party may receive confidential information from the other ("Confidential Information"), including technical, business, financial, and customer information. The receiving party will protect Confidential Information using at least the same degree of care it uses for its own confidential information of similar importance, and not less than reasonable care, and will use it only to perform under these Terms.
Confidential Information does not include information that is publicly available without breach, already known to the receiving party without restriction, independently developed without use of the other party's information, or rightfully received from a third party without restriction.
11. Privacy and data
Our handling of personal information is described in our Privacy Policy. If you process personal information through the platform on behalf of data subjects in regulated jurisdictions, our Data Processing Addendum applies and is incorporated by reference.
12. Third-party services
The platform integrates with or relies on third-party services, including hosting providers, AI assistant providers, and analytics providers. Your use of those services is subject to their own terms. We are not responsible for third-party services or for changes they make to their products, pricing, or availability.
13. Warranties and disclaimers
Nerve Core warrants that it will provide the platform with reasonable skill and care and in material conformity with its documentation. To the maximum extent permitted by law, all other warranties are disclaimed. The platform is provided "as is" and "as available." Nerve Core makes no warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy of AI outputs, uninterrupted or error-free operation, or specific business results.
14. Limitation of liability
To the maximum extent permitted by law:
- Neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or cost of substitute services, even if advised of the possibility of such damages.
- Each party's total cumulative liability arising out of or related to these Terms or the platform is limited to the fees you paid to Nerve Core in the 12 months immediately preceding the event giving rise to the claim, or $100, whichever is greater.
- These limitations apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise.
- The limitations do not apply to a party's indemnification obligations, breach of confidentiality, infringement of the other party's intellectual property, payment obligations, or to liability that cannot be limited by law.
15. Indemnification
By you. You will defend, indemnify, and hold harmless Nerve Core, its affiliates, and their officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to: (a) Customer Content; (b) your use of the platform in violation of these Terms or the AUP; (c) your violation of any law or third-party right; or (d) any false or misleading statement you publish using a capture asset.
By us. Nerve Core will defend you against any third-party claim alleging that the unmodified platform, as provided by us and used in accordance with these Terms, infringes a US patent, copyright, or trade secret. We will pay damages and costs finally awarded by a court or agreed to in settlement. This obligation does not apply to claims arising from Customer Content, modifications not made by us, combinations with non-Nerve Core products, or use of the platform after we provided a replacement or workaround at no charge.
Process. The indemnified party must give prompt written notice of the claim, give the indemnifying party sole control of the defense and settlement, and provide reasonable cooperation.
16. Term and termination
These Terms remain in effect while you use the service. Either party may terminate for material breach if the other does not cure the breach within 30 days of written notice. Nerve Core may suspend or terminate immediately if you violate the AUP, fail to pay, or create a security or legal risk.
On termination, your right to use the platform ends, and we will delete or de-identify Customer Content in accordance with our Privacy Policy. Sections that by their nature should survive will survive, including IP, confidentiality, warranties, liability, indemnification, and governing law.
17. Governing law and disputes
These Terms are governed by the laws of the State of Missouri, USA, without regard to its conflict-of-laws principles. The exclusive venue for any dispute is the state and federal courts located in Jackson County, Missouri, and each party consents to personal jurisdiction there.
Before filing any lawsuit, the parties will attempt to resolve the dispute through good-faith discussion for at least 30 days after written notice. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
Each party waives any right to a jury trial. Each party waives any right to participate in a class action or class arbitration against the other.
18. Changes to these terms
We may update these Terms from time to time. We will post the updated version with a new "Last updated" date and, for material changes, give notice through the platform or by email. Continued use after the effective date constitutes acceptance. If you do not agree to a material change, your remedy is to stop using the platform and cancel your subscription.
19. General
- Assignment. You may not assign these Terms without our prior written consent, except to a successor in a merger or acquisition. We may assign freely.
- Force majeure. Neither party is liable for delays caused by events beyond reasonable control, including internet outages, denial-of-service attacks, third-party AI provider downtime, natural disaster, war, or government action.
- Notices. Notices to us must be sent to legal@nervecore.io. Notices to you may be sent to the email associated with your account.
- Severability. If any provision is found unenforceable, the rest remain in effect.
- No waiver. Failure to enforce a provision is not a waiver.
- Entire agreement. These Terms, the AUP, the Privacy Policy, the DPA (if applicable), and any order form together form the entire agreement between the parties on this subject and supersede prior agreements.
20. Contact
Questions about these Terms? Email legal@nervecore.io.